Bring Back the Big Breakfast, BMI!

Yesterday I flew up to Scotland with a colleague, Phil Clarke. For a week or more, I’ve been telling Phil how good the breakfasts are on British Midland. In fact, I would go as far as to say, it’s why I’ve always asked for a British Midland Flight. Expecting scrambled, egg, bacon, hash brown, sausage, grilled tomato, tea, orange juice, roll, butter and jam, I was astounded to receive . . . a bacon roll and a cup of tea! Most disappointed (and made to look somewhat daft). Next time, I’ll try BA again. It’s what the HR people would call a “Hygiene Factor” and it works just the same with customers as employees. All the time the great breakfast is there, people take it for granted. The cessation of it however, leads to huge dissatisfaction. Bring back the Hot Breakfast, BMI!

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s